Shipping policy

Shipping Policy - HobiEgo

1. Shipping Services and Locations:

  • HobiEgo is pleased to offer international shipping to K-pop enthusiasts worldwide.
  • We work with trusted shipping partners to ensure timely and secure delivery of your K-pop merchandise.

2. Processing Time:

  • Orders are typically processed and prepared for shipping within 1-3 business days after payment confirmation.
  • Please note that during peak seasons, special promotions, or for pre-order items, processing times may vary. Any delays will be communicated to customers promptly.

3. Shipping Methods:

  • We ship via Royal Mail tracked services.
  • Shipping costs will be provided during the checkout process, allowing you to have the best shipping.

4. Estimated Delivery Times:

  • Estimated delivery times vary depending on your location, chosen shipping method, and potential customs clearance delays.
  • Customers will receive an estimated delivery timeframe and tracking number once the order has been received by Royal Mail.

5. Tracking Information:

  • Tracking information will be provided to customers once their order has been shipped. This allows you to monitor the progress of your shipment until it arrives at your designated delivery address.

6. Customs and Duties:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities. These charges are not included in the product price or shipping fees.
  • Please consult your local customs office for specific details about these charges and regulations.

7. Address Accuracy:

  • It is crucial to provide accurate and complete shipping information, including the recipient's name, address, and contact details, to ensure successful delivery.
  • HobiEgo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages:

  • In the event of a lost or stolen package, please contact our customer support as soon as possible. We will assist you in resolving the issue and liaising with the shipping carrier to locate your package.

9. Shipping Delays:

  • While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as extreme weather conditions, natural disasters, or public holidays, may cause shipping delays beyond our control.

10. Returns and Refunds:

  • For information on returns and refunds, please refer to our Refund Policy on our website.

We strive to provide a seamless and efficient shipping experience for all our customers. If you have any questions or concerns regarding your order's shipping, please don't hesitate to contact our customer services team. Your satisfaction is our top priority.