FAQs

 

Frequently Asked Questions (FAQ) for HobiEgo

1. What is HobiEgo?

HobiEgo is an online store dedicated to providing K-pop enthusiasts with a wide range of K-pop merchandise, including albums, lightsticks, photocards, official merchandise, and more.

2. Are the products on HobiEgo authentic?

Yes, we take great care to ensure that all the K-pop merchandise we sell is authentic. We work with trusted Korean suppliers and aim to provide genuine products to our customers.

3. Do you ship internationally?

Yes, we offer international shipping. We want K-pop fans from around the world to have access to their favourite merchandise. HobiEgo does not cover customs duties or taxes. These charges are entirely separate from the product price and shipping fees and are the responsibility of the customer.

4. How much does shipping cost?

Shipping costs vary depending on your location and the shipping method you choose. You can see the shipping costs during the checkout process.

5. How long does shipping take?

Shipping times also vary depending on your location and the shipping method you select. You will receive an order confirmation email, with your tracking number. 

6. When can I expect my order to be dispatched after placing it with your K-pop shop?

At HobiEgo, we are committed to providing you with a quick and efficient shopping experience. We aim to dispatch orders within the next 1-3 days of receiving them. If you have any specific concerns about your order or need assistance with a time-sensitive purchase, please don't hesitate to contact our customer support team. We're here to help and make your K-pop shopping experience enjoyable.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options.

8. Can I cancel or change my order after it's been placed?

Once an order has been placed and confirmed, it may not be possible to cancel or make changes. Please contact our customer support as soon as possible if you need assistance with your order.

9. What is your return and exchange policy?

We have a return and exchange policy in place. If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving your order. We will provide instructions on how to return.

10. Do you offer pre-orders for K-pop albums and merchandise?

Yes, we often offer pre-orders for upcoming K-pop releases. Keep an eye on our website and social media for updates on pre-order availability.

 11. How can I contact HobiEgo if I have further questions or concerns?

You can reach out to our customer support team through our Contact Us page on the website or through our social media channels. We are here to assist you with any questions or concerns you may have.

Thank you for choosing HobiEgo for your K-pop merchandise needs! We hope you enjoy shopping with us.